I cannot access the library resource. What should I do?
Answer
If you're facing trouble accessing a library resource, try the following steps:
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Check your login: Ensure you are logged in with your university credentials.
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Use the correct link: Access the resource through the library website to ensure you're using the authenticated link.
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Clear your browser cache or try in a different browser.
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Check access limits: Some e-resources have a limit on the number of simultaneous users.
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Off-campus access: Ensure you're using the MBZUAI credentials for authentication.
If the issue persists, please contact the library with details of the resource and the error message you’re seeing. We're here to help!